terms and conditions

Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Isabella-Closet, and reachable via info@isabella-closet.com.

By placing an order on our website, you agree to comply with the following terms:

1. Applicability

By placing an order, you accept and agree to these Terms and Conditions. These terms govern your purchase and use of our website.

2. Product Information

We make every effort to ensure that all products are accurately described and provided with up-to-date information. However, typographical errors, inaccuracies, or changes in product details may occur.

3. Ordering and Payment

  • Orders are processed after full payment has been received.

  • Available payment methods may vary depending on your country or region. Customers are responsible for checking which payment options are available for their location.

  • Payments are securely processed to protect your personal and financial information.

4. Processing and Shipping

  • Processing Time: 1–3 business days

  • Shipping Time: 3–7 business days (depending on location)

  • Shipping Method: Items are shipped directly from our supplier (international dropshipping, often from China).

Note: As a dropshipping store, delivery times may vary slightly depending on your location and customs processing.

5. Returns and Cancellations

Please refer to our Return Policy for all conditions regarding returns and cancellations.

6. Liability

  • We are not responsible for loss or damage during shipping if tracking indicates that the package was delivered to the address provided by the customer.

  • Customers are responsible for verifying the accuracy of the delivery address before submitting an order.

  • Isabella-Closet is not liable for delays caused by third-party carriers, customs, or other circumstances outside our control.

7. Intellectual Property

All content on the website, including text, images, logos, and branding, is the property of Isabella-Closet and may not be used without our express permission.

8. Complaints Procedure

Any complaints can be submitted in writing via info@isabella-closet.com. We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms and Conditions are governed by Canadian law. By using our website and services, you consent to the jurisdiction of Canadian courts for any disputes arising under these terms.