privacy policy

Isabellas-Closet

1. Information About the Collection of Personal Data

1.1

Thank you for visiting our website and for your interest in Isabellas-Closet. This Privacy Policy explains how we collect, use, and protect your personal data when you browse or interact with our website. Personal data refers to any information that can be used to identify you directly or indirectly.

1.2

The data controller responsible for processing personal data under the General Data Protection Regulation (GDPR) is Isabellas-Closet. The data controller determines the purposes and methods of processing personal information.

1.3

For security reasons, this website uses SSL/TLS encryption to safeguard the transmission of confidential content, such as orders and inquiries. You can recognize an encrypted connection by “https://” in your browser’s address bar and the lock symbol.

Isabellas-Closet does not engage in automated decision-making or profiling as defined in Article 22 of the GDPR.

2. Data Collection When Visiting Our Website

When you browse our website without registering or submitting information, we automatically collect certain technical data transmitted by your browser (“server log files”). This includes:

  • Visited pages

  • Date and time of access

  • Data volume transmitted

  • Referring website

  • Browser type

  • Operating system

  • IP address (anonymized where applicable)

This processing is carried out under Article 6(1)(f) GDPR based on our legitimate interest in maintaining website stability and functionality. This data is not shared unless required to investigate unlawful use.

3. Cookies

We use cookies to improve website usability and enable certain features. Cookies are small text files stored on your device.

  • Session cookies are deleted after your browser session ends.

  • Persistent cookies remain on your device to recognize returning visitors.

Cookies may process information such as browser type, device data, or IP address. Some cookies are necessary for website functionality, while others help enhance user experience.

Where personal data is processed via cookies, this is done under Article 6(1)(b) GDPR for contract performance or Article 6(1)(f) GDPR based on our legitimate interests.

You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect website functionality. Upon your first visit, you may adjust cookie preferences via the cookie banner.

4. Contacting Us

If you contact us via email or a contact form, we collect the personal data you provide solely to respond to your inquiry.

The legal basis for this processing is Article 6(1)(f) GDPR. If your inquiry relates to a contract, Article 6(1)(b) GDPR applies. Your data will be deleted once the inquiry is resolved unless legal retention requirements apply.

5. Customer Accounts and Contract Processing

Personal data is collected when you place an order or create a customer account, in accordance with Article 6(1)(b) GDPR.

You may request deletion of your customer account at any time. After contract completion or account deletion, your data will be retained only as required by tax or commercial law, unless you consent to further use or such use is legally permitted.

6. Use of Data for Marketing

6.1 Newsletter Subscription

If you subscribe to our newsletter, we will use your email address to send updates and offers. Subscription uses a double opt-in process. The legal basis is Article 6(1)(a) GDPR.

You may unsubscribe at any time via the link in each newsletter or by contacting us.

6.2 Marketing Emails to Existing Customers

If you provided your email during a purchase, we may send you offers for similar products based on our legitimate interest (Article 6(1)(f) GDPR). You may object at any time.

7. Order Processing and Payments

7.1

To fulfill your order, personal data may be shared with shipping providers and payment institutions as necessary under Article 6(1)(b) GDPR.

7.2 Payment Providers

We use third-party payment services such as PayPal and SOFORT (Klarna). These providers process payment data independently under their own privacy policies.

8. Review Reminder Emails

With your explicit consent, we may send a one-time email reminder inviting you to review your purchase. You may withdraw consent at any time.

9. Social Media Plugins

Our website integrates social media links (Facebook, Instagram, Google services) using privacy-friendly Shariff solutions. These links do not connect to third-party servers unless clicked.

Third-party providers may process data according to their own privacy policies.

10. Online Advertising & Analytics

We use services such as:

  • Google Analytics (with IP anonymization)

  • Google Ads and remarketing

  • Facebook Pixel (with consent)

These tools help us analyze website usage and improve marketing effectiveness. Processing is based on consent or legitimate interest under Articles 6(1)(a) and 6(1)(f) GDPR.

You may opt out via browser settings or provider opt-out tools.

11. Rights of Data Subjects

You have the right to:

  • Access your data (Art. 15 GDPR)

  • Correct inaccurate data (Art. 16 GDPR)

  • Request deletion (Art. 17 GDPR)

  • Restrict processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Withdraw consent at any time (Art. 7(3) GDPR)

  • File a complaint with a supervisory authority (Art. 77 GDPR)

12. Right to Object

You may object to data processing based on legitimate interest at any time. If your data is used for direct marketing, processing will stop immediately upon objection.

13. Data Retention

Personal data is stored only as long as required by law or necessary to fulfill contractual obligations. Once retention periods expire, data is securely deleted.

14. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

info@isabellas-clothes.com