refund policy

Return Policy

At Isabella-Closet, we strive to ensure our customers are completely satisfied with their purchases. However, if you wish to return a product, this document outlines our clear and transparent return policy.

Conditions for Returns

  • Receipt Required: You may only initiate a return once you have physically received the item.

  • Return Costs: All return shipping costs are the responsibility of the customer, including international shipping fees.

  • Item Condition: Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.

  • Fitting vs. Wearing: Trying on items is allowed, but wearing them is not permitted.

  • Multiple Sizes: Ordering multiple sizes with the intention to return some items is not allowed.

Return Process

  1. Initiate a Return: Contact us at info@isabella-closet.com within 14 days of receiving your order to request a return.

  2. Return Address: You will receive the return address for our supplier. (Please note, as a dropshipping store, items may be shipped from international locations such as China.)

  3. Shipping: Ship the item back at your own expense, including any customs duties or shipping fees.

  4. Tracking Recommended: We strongly recommend using a tracked shipping method to ensure your return is safely delivered.

Refunds

Once the returned item is received and inspected at the return address, and the product’s condition is approved, your purchase amount will be refunded within 14 days via the original payment method.

Liability

  • We are not responsible for lost packages if tracking shows the item was delivered to the address provided by the customer.

  • If an incorrect address was provided, the responsibility lies with the customer.

  • Any errors in the delivery address must be reported within 24 hours of placing the order.

Contact Information

For any questions or assistance regarding returns, please contact us at: